Terms & conditions

Scope of service

VigiTrack services include supplying and installing trackers and activating the subscription to the monitoring platform and app, as well as technical support and maintenance according to the agreed package.

Customer obligations

• Use the service only for vehicles you own or are legally authorised to track.
• Do not tamper with or remove the device except through certified VigiTrack technicians.
• Keep your contact details up to date so that alerts and notifications reach you.

Warranty and maintenance

Devices are covered by the manufacturer’s warranty, and VigiTrack handles inspection and replacement during the warranty period when a manufacturing defect is confirmed.

Limitation of liability

Location accuracy and connection continuity depend on satellite coverage and cellular networks, and VigiTrack is not responsible for interruptions caused by circumstances beyond its control.

Changes

VigiTrack may update these terms when needed; the version published on this page applies.